1. Overview
NesaWorks provides digital services including assessments, mock interviews and salary analysis. As these involve immediate allocation of experts and operational resources, refunds are limited and situation-specific.
2. Situations where refunds are not provided
- If the user fails to complete onboarding within the validity period.
- If the user misses their mock interview without prior notice.
- If the report has already been analysed or delivered.
- If incorrect details were provided by the user during onboarding.
- If dissatisfaction is based on employer decisions or negotiation outcomes.
3. When refunds may be granted
- If a payment was made twice by mistake (duplicate transaction).
- If the user faces a genuine technical issue that prevents access.
- If NesaWorks fails to deliver a mock interview or assessment due to internal constraints.
Eligibility is reviewed case-by-case within 3–5 working days.
4. Billing rules
- All payments are processed securely via Razorpay.
- Invoices are sent automatically after successful payment.
- All prices are inclusive of GST unless specified otherwise.
- NesaWorks does not store card or banking information.
5. Gifted reports & activation
For Gift-a-Boost purchases:
- Gifts have a clear activation window (usually 60–90 days).
- Unactivated gifts cannot be refunded after expiry.
- If the receiver entered an incorrect email, corrections can be made by writing to support.
6. Rescheduling rules
- Users may reschedule their mock interview once for free.
- Further rescheduling depends on expert availability.
- Missing a scheduled mock without notice counts as a completed mock.
7. Refund processing timeline
- Eligible refunds take 5–7 working days after approval.
- Refund amount is credited back to the original payment method.
- Processing delays (if any) depend on banking partners.
8. Contact for refunds
If you believe you qualify for a refund, email us at:
billing@nesaworks.com
Please include your payment ID and registered email.