Help topics & FAQs
Payments & Billing
I didn’t get access after payment.
Access is created within 10 minutes. If not, raise a ticket with your payment ID.
My Razorpay payment failed but money was deducted.
It automatically refunds in 5–7 days. Share UTR if it persists.
Assessments & Tests
I can’t see my assigned assessment.
It appears within 30 minutes after activation. Raise a ticket if delayed.
My assessment link isn’t loading.
Try clearing cookies or switching browsers. If still broken, attach screenshot.
Mock Interview
I missed my mock interview slot.
You can reschedule once by emailing support within 24 hours.
Reports & Dashboard
When will I get my report?
Standard turnaround: 48 hours. Faster delivery available for add-on fees.
Technical Issues
Site or dashboard not loading.
Try refreshing or switching devices. If it repeats, raise a ticket.
Raise a support ticket
Our support response time
Typical turnaround:
- • Payments & access issues: 6–12 hours
- • Assessment / mock interview issues: 12–18 hours
- • General queries: 24 hours
- • Complex corrections / escalations: 2–3 days
Our support team operates daily from 9:00 AM to 9:00 PM IST.